Returns

Returns, Replacements & Refund Policy

Returns, Replacements & Refund Policy

We take immense pride in the quality and craftsmanship of our products dispatched directly from Agra. If you are not completely satisfied with your purchase or if something goes wrong in transit, our straightforward return policy has you covered.

1. Return & Replacement Window
Category
Return Window
Conditions
Non-Perishable Goods (Leather items, handicrafts, home decor)
7 Days from delivery date
Unused, unwashed, with all original tags, accessories, and packaging intact.
Perishable Items & Delicacies (e.g., Petha, sweets, food products)
Non-Returnable
Replaced or refunded only if received damaged, spoiled, or incorrect.
Custom / Personalized Orders
Non-Returnable
Replaced or refunded only in case of manufacturing defects or transit damage.

2. Damaged, Defective, or Incorrect Items
All parcels leaving our Agra facility undergo multi-stage quality checks. However, if your order arrives damaged, defective, or incorrect:

Report within 24 Hours: Contact our support team within 24 hours of delivery.


Provide Proof: Share clear unboxing photos/videos showing:

The outer shipping box with the visible shipping label/AWB number.


The damaged or defective area of the product.


Resolution: Upon quick verification, we will arrange a complimentary replacement or process a full refund—no return pickup fees charged.


3. Return Process (Step-by-Step)
Raise a Request: Email us at support@yourstore.com or WhatsApp us at +91-XXXXXXXXXX with your Order ID, reason for return, and product photos.


Reverse Pickup: Once approved, we will schedule a reverse pickup from your delivery address via our logistics partners (Blue Dart, Delhivery, DTDC).


Pack the Item: Ensure the product is securely packed in its original packaging along with all invoices, warranty cards, and tags.


Inspection & Approval: Once the package reaches our central warehouse in Agra, it will undergo a standard quality check within 48 business hours.


4. Refund Methods & Timelines
Once your return is inspected and approved, refunds are processed as follows:

Prepaid Orders (UPI / Cards / Net Banking): Refund is credited back to the original payment source within 5–7 business days.


Cash on Delivery (COD) Orders: Refund is initiated via Bank Account Transfer (NEFT/IMPS) or Store Credits/Vouchers (based on your preference) within 3–5 business days of receiving your bank details.


Note: COD convenience fees (₹50) and express shipping charges (if applicable) are non-refundable unless the return is due to our error.


5. Cancellations
Before Dispatch: You may cancel your order free of charge at any time before it leaves our Agra hub (typically before 2:00 PM IST on the dispatch day). Full refund will be initiated immediately.


After Dispatch:

Dispatched orders cannot be cancelled directly. You can reject the delivery when the courier partner attempts it, and a refund will be processed once the package returns to our facility.


6. Need Assistance?
Email: support@slitsilk.com

WhatsApp / Phone: +91-8923802940


Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST


Dispatch & Returns Hub: , Agra, Uttar Pradesh – 282001