Shipping Policy
Shipping & Delivery Policy
We dispatch all orders directly from our central facility in Agra, Uttar Pradesh, ensuring reliable and secure delivery across all pin codes in India.
Delivery Timelines & Coverage
We partner with leading tier-1 logistics carriers (including Blue Dart, Delhivery, DTDC, and India Post) to ensure fast transit times nationwide.
Region
Estimated Delivery Time
Typical Coverage
Local & Regional
1–2 Business Days
Agra, Delhi NCR, Western UP
North & Central India
2–4 Business Days
Punjab, Haryana, Rajasthan, MP
Metro Cities
3–5 Business Days
Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad
Rest of India
5–7 Business Days
Southern States, North-East, J&K, Remote Pin Codes
Order Processing: All orders placed before 2:00 PM IST are processed and handed over to our courier partners the same day (Monday through Saturday, excluding national holidays).
Shipping Charges
Standard Prepaid Orders: Free shipping on all orders above ₹999. A flat shipping fee of ₹70 applies to orders below this threshold.
Cash on Delivery (COD): Available for select pin codes with a standard handling fee of ₹50.
Packaging & Handling
Given Agra’s rich heritage in specialized craftsmanship—from delicate marble inlays and leather goods to fresh regional delicacies (like Petha)—we use multi-layer protective packaging:
Fragile Items: Bubble-wrapped and housed in reinforced corrugated boxes.
Perishable Items: Vacuum-sealed and dispatched via express air courier only.
Tamper-Evident Seals: Every package is secured with branded security tape. Do not accept packages if the seal is broken or visibly damaged.
Order Tracking
Once your order is dispatched from Agra:
You will receive an SMS and email containing your AWB (Air Waybill) tracking number and direct carrier link.
Live tracking updates will reflect on the courier portal within 12 hours of dispatch.
Damages & Transit Issues
If your parcel arrives physically damaged:
Report the issue to our support team within 24 hours of delivery.
Share clear unboxing photos or a video showing the outer package and damaged contents at support@slitsilk.com or via WhatsApp at +91-8923802940
